Crafty Chicken Company Service Agreement

1. Services Offered

Crafty Chicken Company provides the following services:

🎨 Digital Design & Branding:

  • Custom Logo Design (1–2 concepts)

  • Full Branding Kits (logo, fonts, color palette)

  • Logo Refreshes

  • Business Name & Tagline Ideas

  • Digital Invitations, Flyers, Cards, Menus

👕 DTF Apparel Printing (Made-to-Order):

  • T-Shirts, Hoodies, Totes, and more

  • Custom DTF Transfers (Direct-to-Film)

  • Add-ons: Sleeves, Back Prints, Tags

  • Bulk and party packages available

2. Terms & Conditions

  • Made-to-Order: All apparel and digital items are made custom and will not be started until full payment is received.

  • Proofs & Approvals: Clients will receive one round of proof for digital designs. Additional edits may incur a fee.

  • Client Responsibility: For custom apparel orders, the client is responsible for providing accurate sizing, colors, and artwork if applicable.

  • Turnaround Time: Standard orders are fulfilled within 5–7 business days from approval. Rush orders may be available for an extra fee.

  • Shipping: Calculated by weight and region. Tracking will be provided once shipped.

  • Digital Delivery: All digital files will be delivered via email or Google Drive link. No physical product is provided for digital items.

  • Copyright & Licensing: Final designs may be used for personal or business use but cannot be resold or redistributed without written consent.

  • Design Ownership: Crafty Chicken retains rights to original concepts and design files unless otherwise agreed.

3. Refunds & Cancellations

  • Digital Products: Non-refundable once delivered.

  • Custom Apparel: Due to personalization, refunds are not offered unless the item is defective.

  • Cancellations: Must be requested within 24 hours of payment. After that, production may have started.

  • Errors: If there is an error in production caused by Crafty Chicken, we will replace or refund the item.

4. Disclaimer

  • DTF prints may vary slightly in tone due to garment color, texture, or lighting.

  • Vinyl decals are for smooth, clean surfaces only and may not adhere well to rough or porous surfaces.

  • Colors on-screen may differ slightly from printed or pressed items.

  • Crafty Chicken is not liable for incorrect usage, washing, or application by the customer after delivery.

5. Payment Terms

  • All orders require full payment before production begins.

  • Payment accepted via Square, PayPal, or custom invoice.

  • Pricing subject to change based on material cost or order complexity.

  • Custom quotes available for bundles or bulk.